The legacy Kinchaku iOS app is retiring
To keep issuing, scanning, and checking in passes without interruption, your team needs to switch to new Kinchaku Air app.
We've rebuilt the Kinchaku iOS app from the ground up. The new app — Kinchaku Air — is faster, lighter, and designed for the way your team actually works on the floor. It's now the only version of the app we support.
As part of this move, we're retiring the legacy Kinchaku iOS app your staff have been using to issue, scan, and check in passes:
- Support ended — June 30, 2026. Version v1.39.3 was the final release. There are no further updates, bug fixes, security patches, or technical support.
- App Store removal — July 28, 2026. The legacy app can no longer be downloaded or reinstalled.
What this means for you: to keep issuing, scanning, and checking in passes without interruption, your team needs to switch to Kinchaku Air.
It takes a few minutes:
- Download Kinchaku Air from the App Store on each iPhone or iPad your staff use.
- Sign in with your existing Kinchaku credentials — your workspaces, passes, and settings are all there.
- Remove the old app once everyone is signed in to Kinchaku Air.
A few things that don't change: your web dashboard at app.kinchaku.com works exactly as before, and any passes your customers already hold in Apple Wallet keep working. This only affects the app your team uses on‑site.
Questions, or want a hand rolling this out across your locations? Reach us at Helpdesk — we'll walk you through every step.
Thank you for your continued trust in Kinchaku. The best of Kinchaku starts here.
— The Kinchaku Team
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