Important Update

Change is never easy — especially when it affects tools you rely on every day.

Today, we're sharing an important update about our Shopify app ecosystem. After careful consideration, we will be sunsetting Kinchaku public Shopify app effective April 1, 2026. We know this may raise questions, and we want to be fully transparent about what's changing, what's staying, and what this means for you.‍

What's Happening — and Why

Removing an app can have serious implications for merchants who rely on its functionality. We understand that, and we want to ensure the best possible experience for everyone affected by this transition.Our public Shopify app was originally built to serve a broad range of merchants. However, as we've grown and refined our vision, we've recognized that our true strength lies in delivering deep, tailored solutions — not one-size-fits-all tools.Public apps are built for a mass market and listed on the Shopify App Store, while private apps are custom-tailored solutions for a single store's unique needs. As we double down on serving enterprise and corporate clients, continuing to split our resources between a broad public offering and a specialized private solution is no longer sustainable — or in your best interest.‍

What You Should Do Before April 1

‍Follow our recommended timeline to ensure that you have enough warning that the app will be sunset, allowing you the opportunity to find alternate solutions.Here's your action plan:

1. Back up your data — Export any reports, configurations, or data housed within the public app before the April 1 cutoff.
2. Review your workflows — Identify which store processes currently rely on the public app and plan your continuity strategy.
3. Explore alternatives — If you need an alternate app, the Shopify App Store offers a wide range of alternatives to explore.
4. Contact our helpdesk — If you're interested in our private app offering or need guidance through the transition, reach out to our support team now (help@kinchaku.com).

Are You a Corporate Client? Here's Your Dedicated Path Forward

If your business operates at scale and requires a deeply integrated, enterprise-grade Shopify solution, our private app is built for exactly that.Enterprise apps often require custom features, making private app development a suitable choice. Our team works hands-on with corporate clients to configure, maintain, and evolve the app alongside your business — delivering a solution that is truly yours.Because private apps are not listed in the app store, they are not available to the general public, which can help you better control your customer base and target specific markets. In addition, private apps are easy to scale up or enhance as your business grows. You can work with your development team to add new features or make updates as needed, giving you more flexibility and control over your business.‍

Thank You for Being Part of Our Journey!

To every merchant who has used Kinchaku public Shopify app — thank you. Your feedback, your trust, and your business have shaped everything we do. This decision was not made lightly, and we remain committed to serving you, whether through our private app, helpdesk support, or by helping you find the solution that best fits your needs.We're not just closing a chapter — we're focusing our energy where we can make the greatest impact.

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