Pricing
Whatever the tier, the price replaces a stack: the separate loyalty app, the disconnected CRM, the standalone booking tool — collapsed into one guest record. A regular the platform recognises is a guest you don’t pay to win twice.
Plans
| SMB* | STANDARD | BOOSTER | PREMIUM | |
|---|---|---|---|---|
| Ideal for | First-time digital-pass operators | Small businesses using Square Online or Square POS | Scaling DX-focused operators | Enterprise, multi-property, regulated |
| Price | ¥1,000 / mo + 5% on Stripe sales | ¥9,000 / mo + Square fees | ¥40,000 / mo | Contact us |
| How you pay us | Credit card, Apple Pay, or Google Pay | Credit card, Apple Pay, or Google Pay | Credit card, Apple Pay, or Google Pay | Credit card or bank transfer |
| Active passes | 500 / mo | 1,000 / mo | 5,000 / mo | Unlimited |
| Pass projects | 1 included | Multiple | Multiple | Multiple |
*The SMB 5% is all-in — it already includes Stripe’s payment-processing fee, not added on top. BOOSTER and PREMIUM remove the commission entirely. STANDARD is available when you connect Square POS.
What each tier gives you
The capabilities are grouped by what they let you build with the guest.
| Capability | SMB | STANDARD | BOOSTER | PREMIUM |
|---|---|---|---|---|
| AI Assistant | Included | Included | Included | Included |
| Guest CRM — one record across bookings, passes, and payments | Included | Included | Included | Included |
| Digital pass distribution — Apple Wallet, Google Wallet | Included | Included | Included | Included |
| Customer loyalty — stamps, coupons, multi-use vouchers | Included | Included | Included | Included |
| Tiered memberships and points — tier status in the pass | Not included | Not included | Included | Included |
| Bookings and ticketing — slots, seat maps, capacity | Included | Included | Not included | Included |
| Subscription passes — recurring entitlement | Included | Included | Included | Included |
| Payment provider | Stripe, or none | Square only | Stripe or Square | Stripe, Square, Stera, tance |
| Access integrations — RemoteLOCK door unlock | Not included | Not included | Included | Included |
| API + webhooks | Not included | Not included | Included | Included |
| KYC verification | Not included | Not included | Included | Included |
| Email newsletter | Paid add-on | Paid add-on | Included | Included |
| Multi-property workspace | Paid add-on | Paid add-on | Paid add-on | Included |
| TestFlight access (iOS staff app) | Not included | Not included | Not included | Included |
| White-label branding | Not included | Not included | Not included | Included |
Support response targets are defined in our SLA.
FAQ
How does the free trial work?
14 days, every plan, no credit card. Pick a plan at signup. At the end of the trial, add payment to continue. Nothing is charged without you entering card details.
Can I switch plans later?
Yes. Upgrades take effect immediately. Downgrades take effect at the next billing cycle, so you don’t lose features mid-month.
Annual or monthly billing?
Both. Annual has a discount. Details visible in your account after signup.
What's the 5% sales fee on SMB?
On SMB, Stripe transactions carry a 5% commission — and that 5% is all-in: it already includes Stripe’s own payment-processing fee, not added on top of it. Upgrade to BOOSTER or PREMIUM to remove the commission.
Do you offer custom pricing?
Yes. Multi-property operators, enterprises, and high-volume use cases should talk to sales →.
Can you help migrate from another platform?
Yes — onboarding for BOOSTER and PREMIUM covers contact and guest-history import, pass-template re-design, staff training, integration cutover (payments, door locks, POS), and a parallel-run period so nothing breaks in production. Scope and timeline are set during the kickoff. Talk to sales →.
What's in the paid add-on for email newsletter and multi-property workspace?
Both are usage-based add-ons billed separately. Pricing is surfaced in your account when you enable them.
Can I cancel anytime?
Yes. Cancellation takes effect at the end of the current billing cycle. No retention gates.
No card. No call. No reason to wait.