Hotels & ryokan
Sell the stay. Open the door. Welcome them back.
Take the booking on your own site or pull it in from the system you already use — the confirmation arrives on the guest’s phone wallet, in their language, as the room key on properties with a smart lock and the check-in scan on the rest. A membership card travels stay to stay, carrying the tier, the anniversaries, and the room she likes. No new app to install. The guest who booked from Kyoto in spring is the guest you already know in autumn.
Built the way hotels and ryokan actually run
The booking is the room key
The confirmed booking arrives as a wallet pass. On properties with RemoteLOCK or a compatible smart lock, the same pass unlocks the door at the room and the entrance; on the rest, the front desk scans it at check-in. Front desk optional, not the default.
Every guest’s wallet, in their language
The pass shows in the language on the guest’s phone — room number, check-in instructions, what’s included with the room, and hot-spring rules in the guest’s own language, without a translator at the desk. The wallet push notifications arrive in the same language.
A membership that travels stay to stay
Tier, anniversaries, past stays, the room she likes — carried on the same pass between visits. The front desk recognises returning guests before the guest has to introduce themselves. The welcome happens in the open — not buried in a system the guest never sees.
One pass type for every kind of stay
| Type | What it is | Typical operator |
|---|---|---|
| Booking pass | The reservation; also works as the room key on properties with a smart lock; scanned at check-in elsewhere | City hotels, business hotels, boutique hotels, ryokan |
| Membership card | Tier, stay history, anniversaries; carried from stay to stay | Ryokan, boutique hotels, repeat-guest programmes |
| Admission ticket | Spa, onsen, or restaurant add-on; scanned at the venue | Resort hotels with onsen, hotels with spa, hot-spring ryokan |
| Gift voucher | A money balance or a named stay sent as a gift; redeemed at check-in | Ryokan, boutique hotels, anniversary and seasonal gifts |
Every pass type runs on one platform — see all features.
From booking confirmed to the room she likes
Sell the stay. Every booking — direct on your storefront or pulled in from the system you already use — opens a record for the guest: name, language, party size, room type, dates. The pass arrives on their phone in their language. From the moment the booking is confirmed, the guest is yours.
Open the door. The pass that confirms the booking is the pass that unlocks the room — via the smart lock on the door, or via the front desk scan at check-in. Onsen entries, spa add-ons, and restaurant reservations attach to the same pass and the same record.
Welcome them back. When they book a second stay, they come back as a guest you know. The membership card carries the tier, the anniversaries, and the room they preferred last time — visible to the front desk before the guest has to introduce themselves.
Use cases
- City and business hotels — booking pass on the guest’s phone in their language, unlocks the room door, and the front desk visit becomes optional. The business traveller who comes back is already known on visit two.
- Ryokan — the membership card travels stay to stay, holding the tier, the anniversary, the past room. The guest who booked from Kyoto in spring is the guest you know in autumn.
- Resort hotels with spa or onsen — admission tickets layered on the same pass as the room booking; the hot-spring entry is counted off at the door, the room key still works at midnight.
- Multi-property groups — run Tokyo and Kyoto properties as separate workspaces with their own branding, see one report across every property from a single account. Stera or tance on properties in Japan, Stripe on properties abroad — one dashboard, the right local payment method for each country.
- Inbound multilingual guests — wallet pass shows in the language on the guest’s phone; check-in instructions, room number, and what’s included with the room all show in the guest’s own language without a translator at the desk.
Today’s first stay for a visitor is next spring’s anniversary for the guest you already know.
